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Terms and Conditions

Last updated: 9/1/2025

Welcome to Top Tier IT Solutions, LLC (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website www.toptieritsolutions.com, as well as any products, services, or managed IT solutions we provide (collectively, the “Services”). By accessing our website or engaging our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or Services.

1. Scope of Services

We provide managed IT services, including but not limited to:

  • Hardware procurement, installation, and maintenance

  • Networking setup, monitoring, and support

  • Cybersecurity protection and risk management

  • General IT support, consulting, and troubleshooting

The scope of each client engagement is defined in a separate Service Agreement or Statement of Work (SOW).

2. Client Responsibilities

Clients agree to:

  • Provide accurate and timely information necessary for us to deliver Services.

  • Maintain proper licensing for third-party software unless otherwise agreed.

  • Ensure that staff cooperate with our technicians as reasonably required.

  • Follow recommended security practices and policies provided by us.

3. Service Availability & Response Times

We strive to provide prompt and professional support. However, unless otherwise specified in a Service Level Agreement (SLA), response and resolution times are not guaranteed. Scheduled maintenance or unforeseen downtime may occur.

4. Fees & Payment

  • Fees for Services are outlined in the applicable proposal, contract, or SOW.

  • Payment is due according to the terms stated in the applicable proposal, service agreement, statement of work, or invoice.

  • Late payments may incur interest and/or suspension of Services.

  • All fees are exclusive of applicable taxes unless otherwise stated.

5. Confidentiality & Data Security

We maintain strict confidentiality of all client data and information accessed in the course of providing Services. While we implement industry-standard security measures, clients acknowledge that no system is 100% secure and we cannot guarantee absolute protection from cyber threats.

6. Warranties & Disclaimers

  • We warrant that Services will be performed with reasonable skill and care.

  • Except as expressly stated, we provide no other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

  • We are not responsible for issues caused by third-party vendors, hardware failures, or factors outside our reasonable control.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability for any claim arising under these Terms or our Services will not exceed the fees paid by the client for the Service giving rise to the claim.

  • We will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.

8. Termination

Either party may terminate Services with written notice subject to the terms of the applicable contract or SOW. Upon termination, all outstanding fees must be paid, and we may assist with transition of IT assets or data upon request.

9. Intellectual Property

All intellectual property created by us in the course of delivering Services remains our property unless expressly transferred in writing. Clients retain ownership of their data and systems.

10. Third-Party Services

Our Services may involve integration with third-party products or platforms. We are not responsible for the reliability, security, or performance of third-party services, and clients agree to comply with their respective terms of use.

11. Website Use

By using our website, you agree not to:

  • Engage in unlawful or harmful activities.

  • Attempt to access restricted areas or disrupt site functionality.

  • Copy, modify, or distribute website content without permission.

12. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of White County, Georgia.

13. Changes to Terms

We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with a revised “Last updated” date. Continued use of our Services constitutes acceptance of the revised Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

Top Tier IT Solutions, LLC
Email: info@toptieritsolutions.com
Phone: 706-395-2655
Address: 48 Technology Drive, Suite 2, Cleveland, GA 30528

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